The number of 3G and 4G users in Pakistan reached 62.99 million by end January 2019, said Pakistan Telecommunication Authority (PTA). The number of mobile phone users in Pakistan reached 153.302 million by end January 2019 compared to 153.986 million by end December, which registered an increase of 0.684 million during the period under review.
Jazz’s total count for 3G users stood at 13.72 million by end January compared to 13.79 million by end December, registering a decrease of 0.07 million. Jazz 4G user numbers jumped from 7.053 million by end December 2018 to 7.606 million by end of January.
3G/4G Subscribers in Pakistan Reached 63 Mn with Teledensity of 75.78
Zong 3G subscribers decreased from 8.692 million by end December to 8.660 million by end January 2019 while the number of 4G users jumped from 9.860 million by end December 2018 to 10.443 million by end January.
The number of 3G users of Telenor network decreased from 9.136 million by end December to 8.917 million by end of January. The number of 4G users jumped from 4.732 million by end December to 5.227 million by end of January.
Ufone added 0.079 million 3G users on its network during the month of January as the total reached to 8.418 million by end January compared to 8.339 million by end December 2018.
Teledensity for cellular mobile increased to 75.78 percent by end January compared to 75.15 by end December and broadband subscribers reached 65139237 by end January compared to 63773916 million by end December 2018.
PTA received 3196 complaints from telecom consumers against different telecom operators including (cellular operators, PTCL, LDIs, WLL operators and ISPs) as of November 2018. According to PTA data Jazz (Mobilink + Warid) leads the chart with 827 complaints and PTCL stands at second position as the most complained telecom operator with 780 complaints.
PTA Resolved 3182 Complaints
PTA said that it was able to get 3182 complaints resolved i.e. 99.56 percent. Cellular mobile subscribers constitute a major part of the overall telecom subscriber base, therefore, a maximum number of complaints belong to this segment. The total number of complaints against CMOs by November 2018 stood at 2358.
In terms of the segregation of complaints on operator basis, a total of 827 complaints were received against Jazz which is 35.07% of the total CMO related complaints. Zong stood second with 531 complaints i.e. 21.51 percent of total complaints.
Telenor, which has the second largest number of consumers, was third with 528 i.e. 22.39 percent complaints were received against it. Ufone had 472 complaints against its various services which make up 20.01 percent of the total CMO related complaints.