The number of 3G and 4G users in Pakistan reached 72.12 million by end September compared to 71.35 million by end August 2019, said Pakistan Telecommunication Authority (PTA). A number of mobile phone users in Pakistan reached 161.84 million by end September compared to 161.79 million by end, which registered an increase of 0.05 million during the period under review.
3G and 4G Users Cross the 72 Million Mark in Pakistan
Jazz’s total count for 3G users stood at 12.504 million by end September compared to 12.769 million by end August, registering a decrease of 0.265 million. Jazz 4G user numbers jumped from 12.457 million by end August to 13.008 million by end September.
Zong 3G subscribers decreased from 8.133 million by end August to 7.965 million by end September while the number of 4G users jumped from 13.385 million by end August to 13.787 million by end September.
The number of 3G users of Telenor network decreased from 8.227 million by end August to 8.133 million by end September i.e. registering a decrease of 0.094 million. The number of 4G users jumped from 7.264 million by end August to 7.613 million by the end of September.
Ufone 3G users decreased from 6.997 million by end August to 6.860 million by the end of September. The number of 4G users of Ufone increased from 2.117 million by end August to 2.249 million by the end of September.
Teledensity for cellular mobile decreased from 76.77 to 76.75 and broadband subscribers reached 74.15 million by end September compared to 73.42 million by end August 2019.
PTA received 7294 complaints from telecom consumers against different telecom operators including (cellular operators, PTCL, LDIs, WLL operators and ISPs) as of September 2019.
According to PTA data Jazz (Mobilink + Warid) leads the chart with 2409 complaints and Telenor stands at the second position as the most complained telecom operator with 1644 complaints.
PTA said that it was able to get 7282 complaints resolved i.e. 99.84 percent
Cellular mobile subscribers constitute a major part of the overall telecom subscriber base, therefore, the maximum number of complaints belong to this segment. A total number of complaints against CMOs by September stood at 5993.
In terms of the segregation of complaints on operator basis, a total of 2409 complaints were received against Jazz which is 40.19% of the total CMO related complaints.
Telenor, which has the second-largest number of consumers, was also second with 1644 i.e. 27.43 percent complaints were received against it.
Ufone had 986 complaints against its various services which make up 16.45 percent of the total CMO related complaints. Zong stood fourth with 954 complaints i.e. 15.91 percent of total complaints.
PTA also received 504 complaints against basic telephony where 498 were addressed during September 2019. Further 793 complaints were received against ISPs where 787 were addressed.