Elk Grove, Calif, an Apple repair and refurbishment center has placed about 1,600 accidental calls to 911 over the past four months. Apple Repair Center Accidentally Called 911 about 1,600 Times in Four Months.
CBS Sacramento has reported that Emergency dispatchers and Sacramento County are receiving false alarm 911 calls from an Apple repair and refurbishing center off Laguna Boulevard. Dispatchers said that the calls started in October 2017, and no one knows the reason. It is also not at all clear why.
Apple Repair Center Accidentally Called 911 about 1,600 Times in Four Months
Elk Grove Police has reported that they have received 20 accidental 911 calls a day from Apple on average, roughly 1,600 calls since October. Hudson said the calls take valuable seconds away from calls that could be real life-and-death emergencies.
Police dispatcher Jamie Hudson said:
“We’ve been seeing these calls for the last four months from Apple, We’re able to see quickly where the call is coming from, so when we get one from Apple, the address will come up with their location. “he times when it’s greatly impacting us is when we have other emergencies happening and we may have a dispatcher on another 911 call that may have to put that call on hold to triage the incoming call.
Dispatchers said that the Sacramento County Sheriff’s Department Communication Center is also receiving the calls since January 1, they sometimes hear technicians working in the background.
Apple said that the company is aware of the 911 calls originating from our Elk Grove repair and refurbishment facility. Company is working closely with local law enforcement to investigate the cause and ensure this doesn’t continue.