C Square Consulting and RapidCompute, a division of Cybernet, joined hands to launch Pakistan’s first multi-channel cloud-based contact center.
The partnership between C Square Consulting and RapidCompute will bring state-of-the-art technology to the country as the Genesys Cloud contact center service.
Genesys is the global multi-channel customer experience and contact center solution leader. Bringing this technology will revolutionize the management of customer experiences for corporate clients. We hope to see this partnership works and produce some quality product for the country.
C Square Consulting and RapidCompute to Launch Multi-channel Cloud-based Contact Centre
Danish Ali Lakhani, CEO of Cybernet, said”
We are pleased to partner with C Square Consulting to launch these cloud contact centers. With cloud computing, organisations can eliminate the headaches and costs of implementation, support, and management of complex in-premise technologies. This enables clients to focus entirely on their businesses’ core competencies.
Ahsan Mashkoor, CEO of C Square Consulting, said:
Today, customers and their interactions are constantly evolving. An average customer interacts across at least 3 communication channels. The cloud will enable our clients to personalize the interactions and meet their customers at several touch-points in a consistent manner; consequently, increasing customer satisfaction and loyalty.