With machines replacing humans all over. Why communication, relationships and friendships should be left out? Ever been inspired by movies such as Terminator, RA-One, Real-Steel etc. where you see humans being sentimentally driven towards ‘humanish’ robots? Chat Bots are a step towards that reality. And we can only hope that it doesn’t end the same way. Herein, you will find answers to; What are chatbots? How do they work? How are ChatBots serving us today? And What will be the future of ChatBots?
What Are ChatBots?
ChatBots are an example of Artificial Intelligence-based algorithms that help us make our lives easier. Chatbots; are like auto-answering machines, only that they are highly upgraded. Programmed to simulate real conversations, understand and respond to emotions and carry on business transactions.
Android’s Google Now, Microsoft’s Cortana and Apple’s Siri are all examples of chatbots. Moreover, there are a number of useful applications and web-based chatbots to help you out in several different ways. We will be coming onto them later.
How Do ChatBots Work?
ChatBot technology works on the principle of NLP(Natural Language Processing). ChatBots have 2 tasks to perform in particular. Firstly they analyse the text provided by the user through a process known as ‘parsing’. Secondly, they prepare a suitable response, considering their past analysis, programming and knowledge base.
How Are ChatBots Serving Us Today?
Through its delicate yet complex working mechanism, chatbots are serving in ways beyond expectations. Whether, it be business transactions such as booking appointments, ordering stuff or providing assistance. Or Health Services, like helping people struggling with mental illnesses such as depression, Alzheimer’s disease, suicidal thoughts, making a medical diagnosis, coping with patients of insomnia etc. Such services no more need human assistance thus they are delivered more efficiently and flawlessly by the grace of Technology!
What will be the future of ChatBots?
ChatBots have set examples of conversations so close to the humans that it has shocked and confused people a number of times whether who they are actually talking to, and is that actually a bot at the back of it or a human being?
Is it possible that we end up getting into sentimental relationships with these bots? After all, unlike real relations, they are always (Literally always) there for us. Just a click away. With them, there are no understanding or commitment issues. Use them for your needs and throw them away, treat them like garbage, and reconcile in love. It doesn’t matter at all, your telephonic relationship will always be secure and healthy. It is just like being in a long-distance relationship.
Other than this complication, which may be ignored easily as humans require physical needs to be fulfilled rather than communicating alone. ChatBots will prove to be a revolution for the business world. Companies like Pizza Hut and other food chains have already adopted them as their core order taking service. This saves them the cost of employing extra workers. But a point to ponder here is that a country like Pakistan which already has employment issues and lack of job opportunities if chatbots continue to replace humans what will the actual humans do? Yet another complication is here.
As far as medical assistance is concerned nothing can be better to cope with patients struggling with mental illness because it requires a lot of patience and understanding which as a human being we often lack. However, we cannot fully rely upon chatbots for medical diagnosis as it is mostly based on online searching of the disease and your condition may require a physical examination. But it can surely give you a good idea of the disease you are dealing with.
We see ChatBots as the future of public and personal dealing online. We hope that they don’t exceed or intervene in the defined limits. And contribute to becoming another reason for becoming socially isolated.