Government Strengthens Monsoon Emergency Response with Dedicated Call Center

The government has decided to strengthen its emergency response system during the ongoing monsoon season by establishing a dedicated Flood Emergency Call Center for Islamabad, Azad Jammu and Kashmir (AJK), and Gilgit-Baltistan.

The Ministry of Information Technology and Telecommunication has activated the special call center at the National Telecommunication Corporation (NTC), one of its attached organizations. The facility has been set up to improve emergency communication and ensure a faster response during heavy rainfall and flood-related incidents.

Government Strengthens Monsoon Emergency Response with Dedicated Call Center

Under the new arrangement, residents of Islamabad, AJK, and Gilgit-Baltistan can dial 911 in case of any flood or weather-related emergency. All emergency calls received during the monsoon season will be routed to the NTC Call Center, which has been assigned the responsibility of managing the Flood Emergency Call Center.

The ministry said it has completed all necessary preparations to make emergency communication more effective throughout the monsoon period. The initiative aims to improve coordination between emergency services and the public, allowing authorities to respond more quickly to incidents caused by heavy rains and flooding.

Officials said the activation of the NTC Call Center is part of the government’s broader efforts to enhance disaster management and ensure that people in vulnerable areas have access to timely assistance during emergencies.

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By centralizing emergency calls through the dedicated Flood Emergency Call Center, the government hopes to provide a more efficient communication system and strengthen its response to flood-related situations across Islamabad, AJK, and Gilgit-Baltistan.

The Ministry of IT emphasized that the primary objective of the NTC Call Center is to ensure prompt emergency response and uninterrupted communication during the monsoon season, helping authorities manage emergencies more effectively while improving public safety.