Growing 4G connectivity and compliance mechanism

ISLAMABAD: The number of 3G and 4G users in Pakistan reached 73.26 million by end October compared to 72.12 million by end September 2019, said Pakistan Telecommunication Authority (PTA).

Growing 4G connectivity and compliance mechanism

Number of mobile phone users in Pakistan reached 162.98 million by end October compared to 161.84 million by end September, which registered an increase of 1.14 million during the period under review.

Jazz’s total count for 3G users stood at 12.255 million by end October compared to 12.504 million by end September, registering a decrease of 0.249 million. Jazz 4G user numbers jumped from 13.008 million by end September to 13.821 by end October.

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Zong 3G subscribers decreased from 7.965 million by end September to 7.751 by end October while the number of 4G users jumped from 13.787 million by end September to 14.221 million by end October.

The number of 3G users of Telenor network decreased from 8.133 million by end September to 8.032 million by end October i.e. registering a decrease of 0.101 million. The number of 4G users jumped from 7.613 million by end September to 8.052 million by end October.

Ufone 3G users decreased from 6.860 million by end September to 6.695 million by end of October. The number of 4G users of Ufone increased from 2.249 million by end September to 2.430 million by end October.

Teledensity for cellular mobile increased from 76.75 to 77.24 percent and broadband subscribers reached 75.30 million by end October compared to 74.15 million by end of September 2019.

PTA received 7819 complaints from telecom consumers against different telecom operators including (cellular operators, PTCL, LDIs, WLL operators and ISPs) as of October 2019.

According to PTA data Jazz (Mobilink + Warid) leads the chart with 2694 complaints and Telenor stands at second position as the most complained telecom operator with 1675 complaints.PTA said that it was able to get 7784 complaints resolved i.e. 99.55 percent.Cellular mobile subscribers constitute major part of overall telecom subscriber base, therefore, maximum number of complaints belong to this segment. Total number of complaints against CMOs by October stood at 6245.

In terms of the segregation of complaints on operator basis, a total of 2694 complaints were received against Jazz which is 43.13% of the total CMO related complaints.

Telenor, which has the second largest number of consumers, was also second with 1675 i.e. 26.82 percent complaints were received against it.

Zong stood third with 954 complaints i.e. 15.16 percent of total complaints. Ufone had 929 complaints against its various services which make up 14.87 percent of the total CMO related complaints.

PTA also received 561 complaints against basic telephony where 556 were addressed during October 2019. Further 1002 complaints were received against ISPs where 994 were addressed.