NEPRA Launches ‘Asaan Approach’ App to Simplify Electricity Complaints Nationwide

The National Electric Power Regulatory Authority (NEPRA) recently introduced a new app dubbed the โ€˜NEPRA Asaan Approachโ€™ app. It is a nationwide platform designed to address the escalating concerns of electricity consumers across Pakistan. The app is accessible to all users throughout the country, offering a streamlined process for registering and tracking complaints related to electricity issues.

This new NEPRA app allows consumers to file complaints on different electricity-related problems, including power outages, voltage fluctuations, electrical fires, line faults, and billing discrepancies. Each complaint yields a unique tracking ID, allowing users to monitor the progress of their submissions in real-time. According to a NEPRA spokesperson, the app represents a noteworthy step toward improving the efficiency and convenience of the complaint process. He stated:

โ€œThe NEPRA Asaan Approach app will be a crucial part of our strategy to offer multi-channel service delivery to electricity consumers throughout Pakistanโ€

How to Register A Complaint Via NEPRA Asaan Approach App?

The app provides a more streamlined and accessible way for consumers to report issues and receive timely updates on their resolutions. It ultimately enhances the overall customer service experience. The process of registering a complaint is quite simple:

  • Download the Asaan Approach App on your handsets.
  • Register or sign in by providing your CNIC and password.
  • Select Register/Track Complaint as per your need.
  • Provide all required info including complaint type, mobile no, reference bill no, etc for registering a complaint.
  • Provide only the complaint number for tracking.

The launch of the โ€˜Asaan Approachโ€˜ app is a key move by NEPRA to enhance consumer service and address the challenges faced by electricity users in Pakistan. This initiative highlights NEPRAโ€™s commitment to leveraging technology to improve the efficiency, transparency, and responsiveness of electricity complaint handling processes.

In related news, a laborer from Dina Ladhar, Jhelum, received a shocking electricity bill of Rs 1.8 million for July. This huge amount came after he paid a bill of Rs 56,000 the previous month, which he managed by taking a loan. He earns a daily wage of only Rs 1,000. The Islamabad Electric Supply Company (IESCO) is working to contact the affected person to resolve the issue.

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Laiba Mohsin

Laiba is an Electrical Engineer seeking a placement to gain hands-on experience in relevant areas of telecommunications. She likes to write about tech and gadgets. She loves shopping, traveling and exploring things.

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