Wafaqi Mohtasib (Ombudsman) has developed a Mobile App to serve and facilitate complainants in filing their complaints to the Wafaqi Mohtasib. President of Pakistan Dr Arif Alvi would inaugurate this Mobile App soon to facilitate the people to file their complaints before the Wafaqi Mohtasib.
Federal Ombudsman Syed Tahir Shahbaz chaired a meeting in his office on Thursday to give a final look to the mobile app programme. A team of National Information Technology Board (NITB) gave a detailed briefing as to how a complainant could file his complaint in an easy way through mobile app.
Now File Complaints Before Wafaqi Mohtasib with this Mobile App
The Ombudsman was also informed that the complainant may use the pictures of his written complaint and documents to file his complaint. He was further informed that the complainant may have access through this mobile app to know the status of his complaint.
Shahbaz said that complainants need to be made more comfortable for filing their complaints to the Wafaqi Mohtasib Secretariat. He said that President of Pakistan had desired a mobile app to facilitate the general public to file complaints for the resolution of their grievances to the Wafaqi Mohtasib.
The Mohtasib said that last year more than 78 thousand complaints were decided and this Mobile App would facilitate more people to approach this office.