Punjab Information and Technology Board has launched complaint portal in order to provide ease to Hajjaj from initial step that is to get register there and till the last step. They have introduced online system that is a very helpful for the one who has a busy schedule and cannot stay in a queue for a whole day to get an application and after filling that application repeat the same procedure. PITB’S Hajj Monitoring and Management System as clear from the name that it will be a complete package for the Hajjaj and would be very useful for the entire hajji especially for those who are travelling for the first time because they have introduced a helpline for the hajji.
Punjab government worked with Ministry of Religious Affairs Pakistan (MoRA) and they have developed three systems where they can manage the hajji from getting register online to allocating room to them. And also the number of people they have register in each package with complete hajj package. And the helpline system.
Now there are three procedure to get help and to send feedback because in our country mostly people travel for the first time internationally and they are mostly aged people and it is a great responsibility on the government that they reach safe and sound. In the past year where technology was not much in the life of man there were many incidence take place but now with the blessing of technology a positive step to introduce helpline system for the hajji they will enter the entries of lost or found item.
An Android Application have been developed to facilitate the hajji on the basis of this application complaints can be registered. And also a person can complain online through complain registration portal http://www.cms.mora.gov.pk.
They are also free number where complaints can be registered:
- From Saudi Arab to Pakistan a land line number have been reserved +92-42-35880054
- A free helpline number in kingdom of Saudi Arabia (KSA) 800-1166622
- Universal Access Number (UAN) in Pakistan 042-111 Pak Hajj ( 042-111 725 425)
Ministry of Regional Affairs now will have a check and balance system. They will check the Hajji through Android App through GPS location and Maps and many more ways they will monitor them. So that reach at their destination safely.