PTA Launches Upgraded CMS App for Telecom Complaints

The Pakistan Telecommunication Authority (PTA) has launched an upgraded version of its PTA CMS mobile app for Android and iOS users.

The updated app provides telecom consumers with a more secure and convenient platform to register and track complaints related to telecom services.

PTA Launches Upgraded CMS App for Telecom Complaints

The upgraded PTA CMS app introduces OTP-based multi-factor authentication to provide an additional layer of security for users.

PTA has also improved the complaint validation process. Users can now upload relevant documents more conveniently when submitting complaints through the app.

The authority has also introduced improved session management to enhance account security and provide a smoother user experience.

New Module to Report Fraudulent Activities

One of the key additions is a new module that allows users to report suspected fraudulent activities involving mobile numbers.

The feature aims to make it easier for consumers to alert PTA about potentially fraudulent mobile-number activities and seek regulatory assistance.

PTA Aims to Improve Complaint Redressal

PTA said the upgraded application is part of its efforts to modernize its complaint redressal system and improve services for telecom consumers.

The authority is focusing on making the complaint process more secure and user-friendly while giving consumers better tools to submit and track their complaints.

With the upgraded app now available on both iOS and Android, telecom users can use the mobile platform to manage their complaints and access the newly added reporting features.