PTA Received 62 Complaints of Poor Mobile Service During Q1

Pakistan Telecommunication Authority (PTA) carries out Quality of Service (QoS) survey in main cities of Pakistan and issues instructions for enhancement after scrutiny of the results. As PTA has been commended with the duty to guarantee the endowment of extraordinary telecom services to the individuals.

PTA Received 62 Complaints of Poor Mobile Service During Q1

Also Read: Cellular Mobile Operators’ QoS Survey Results of 2016: PTA Report

To uphold the performance criterion, mobile operators are requisite to accomplish quality of service analysis of their relevant networks and submit comprehensive reports to PTA, in agreement to their license terms and conditions.

Lately PTA held a complete Quality of Service (QoS) Survey of 2G and Next Generation Mobile Services (NGMS) in Islamabad, Rawalpindi and Peshawar to check voice and NGMS QoS in accordance with the required standards. QoS Survey is under way in other towns of Pakistan.

Throughout the survey, NGMS services of Mobilink, Telenor Ufone and Zong were tested while voice and SMS services of all the mobile operators were checked. Voice Services of all mobile operators were also tested to check Availability of Services, Congestion, Drop Call Rate, Call Connection Time and Voice Quality.

Results of the analysis publicized that service accessibility and voice feature for all the mobile operators is according to the requisite standards. Short Message Service (SMS) of mobile operators was tested for SMS successful delivery and that the SMS is received in a quantified time. All mobile operators are sending SMS before the typical delivery time.

It is further illuminated that complaints relevant to quality of service received by PTA are 62 in the first quarter (January – March) of 2016 alongside 26 Million 3G/4G users meaning thus almost 2 complaints are made for each million subscriber which are insignificant.

Out of the 62 complaints some of them were made during the time when users were at roaming in the faraway regions. On the other hand the Authority is trying all its efforts to guarantee that subscribers get enhanced telecom facilities all over the country.

Also Read: QoS Survey Indicates that Call Connection Time of CMOs not Satisfactory: PTA

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