PTA Receives Over 7,500 Telecom Complaints in August, Resolves 94.87pc

The Pakistan Telecommunication Authority (PTA) received 7,546 complaints from telecom consumers against various telecom and cellular operators during August 2026, with 7,159 complaints, or 94.87 percent, successfully resolved.

According to official data, the complaints were filed against different segments of the telecom sector, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs).

PTA Receives Over 7,500 Telecom Complaints in August, Resolves 94.87pc

Cellular mobile operators accounted for the largest share of complaints, reflecting their significant subscriber base. A total of 6,774 complaints were lodged against CMOs during the month, of which 6,488, or 95.8 percent, were resolved.

Among individual cellular operators, Jazz received the highest number of complaints at 3,592, with 3,463 complaints (96.41 percent) resolved.

Telenor received 1,099 complaints, of which 1,043 (95 percent) were addressed. Meanwhile, 1,183 complaints were registered against Zong, with 1,148 (97.04 percent) resolved.

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Ufone received 869 complaints during August, of which 806, or 92.75 percent, were resolved.

The PTA also received 105 complaints related to basic telephony services, resolving 97 cases, representing a resolution rate of 92.4 percent.

Meanwhile, internet service providers (ISPs) received 667 complaints, of which 574, or 86.1 percent, were addressed during the month.

The data highlights the volume of consumer complaints across Pakistan’s telecommunications sector and the rate at which these complaints were addressed by the concerned operators during August 2026.