PTA Resolves 7396 Complaints Of Telecom Consumers

The number of 3G and 4G users in Pakistan reached 69.64 million by end July 2019 compared to 68.93 million by end June 2019, said Pakistan Telecommunication Authority (PTA).

The number of mobile phone users in Pakistan reached 161.24 million by end July compared to 161.02 million by end June, which registered an increase of 0.22 million during the period under review.

The Number of 3G & 4G Users Reaches 69.64 Million by End July 2019: PTA

Jazz’s total count for 3G users stood at 12.912 million by the end of July compared to 13.105 million by end June, registering a decrease of 0.193 million. Jazz 4G user numbers jumped from 11.116 million by end June to 11.782 million by end of July 2019.

Zong 3G subscribers decreased from 8.513 million by end June to 8.270 million by the end of July while the number of 4G users jumped from 12.658 million by end June to 12.794 million by the end of July.

The number of 3G users of Telenor network decreased from 8.174 million by the end of June to 8.128 million by end July i.e. registering a decline of 0.046 million. The number of 4G users jumped from 6.461 million by end June to 6.766 million by end July 2019.

Ufone 3G users decreased from 7.015 million by end June to 6.968 million, registering a decline of 0.047 million. The number of 4G users of Ufone increased from 1.886 million to 2.016 million during this period.

Teledensity for cellular mobile remained at 76.56 percent and broadband subscribers reached 71.71 million by end July compared to 71.241 million by end June.

PTA received 7403 complaints from telecom consumers against different telecom operators including (cellular operators, PTCL, LDIs, WLL operators and ISPs) as of July 2019.

According to PTA data Jazz (Mobilink + Warid) leads the chart with 2359 complaints and Telenor stands at the second position as the most complained telecom operator with 1583 complaints.

PTA said that it was able to get 7396 complaints resolved i.e. 99.91 percent.

Cellular mobile subscribers constitute a major part of the overall telecom subscriber base, therefore, the maximum number of complaints belong to this segment. The total number of complaints against CMOs by July stood at 5852.

In terms of the segregation of complaints on operator basis, a total of 2359 complaints were received against Jazz which is 40.31% of the total CMO related complaints.

Telenor, which has the second-largest number of consumers, was also second with 1583 i.e. 27.05 percent complaints were received against it.

Zong stood third with 977 complaints i.e. 16.69 percent of total complaints.

Ufone had 933 complaints against its various services which make up 15.94 percent of the total CMO related complaints.

PTA also received 560 complaints against basic telephony where 577 were addressed during July 2019. Further 983 complaints were received against ISPs where 979 were addressed.

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