Telenor Pakistan and Nokia Partner for Pakistan’s First Customer Centric Network Operating Model

Telenor Pakistan, the country’s foremost telecom and digital services provider has joined hands with Nokia to modernize and transform its network in order to expand its services to customers. An agreement has been signed between the two companies in this regard and the partnership is expected to assist Telenor Pakistan’s network expansion and upgradation goals along with increased penetration of 4G/LTE services.

Telenor Pakistan and Nokia Partner for Pakistan’s Ffirst Customer Centric Network Operating Model

Commenting on the development, Khurrum Ashfaque, Chief Technology Officer, Telenor Pakistan said,

“The decision to onboard Nokia is in line with Telenor Pakistan’s ongoing strategy for network expansion, transformation and virtualization. Our ambition is to set up data ready operations by bringing capabilities of automation, intelligent field operation, smart planning and customer insights with new and advanced tools which we shall leverage through our new global partner. We are constantly bringing innovation to our technology domain in order to bring the true benefits and experience of digital services to our customers and we believe this partnership will give us access to a global pool of competencies in addition to bringing us one step closer to the fulfilment of our purpose of connecting people to what matters most.”

Under the scope of the deal, Nokia will manage the complete multi-vendor network operations for Telenor Pakistan, leveraging Nokia’s Global Service Delivery tools. Additionally, Nokia will deploy its AVA cognitive services platform for the first time in the region, enabling new predictive and customer-centric approaches to network planning, optimization, operations and maintenance. The deployment of Cognitive Analytics for Customer Insight software will help Telenor Pakistan prioritize network investments based on insights. The platform integrates cloud-based delivery, intelligent analytics and extreme automation to deliver instant and flawless personalized services.

“Under this partnership our network offerings will not only provide better service quality to Telenor Pakistan subscribers, but also prepare the groundwork for digital products and services of the future”,

said Bernard Najm, Head of Middle East Market Unit, Nokia.

“Our services portfolio and global expertise will help Telenor Pakistan further improve its operational efficiencies while enabling faster and more reliable services. We look forward to working with Telenor Pakistan and are fully committed to supporting them in meeting the evolving consumer and enterprise demands.”

Along with this new partnership the two organizations will jointly redefine the way of work in its technology domain in order to harness their collective expertise and capabilities resulting in upscaling of competences, tools, processes and networks around us. Network will be managed around a model based on core competencies under which Telenor Pakistan will increase its focus on network governance strategy while field operations will solely be managed by Nokia. The new model shall involve higher level of expertise and resource sharing under which 233 engineers and technology experts from Telenor Pakistan will join hands with Nokia to collectively lead the way by finding new and better ways of delivering services.

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