Telenor Really Needs to Know the Principles of Good Customer Services

Telenor, claims to be one of the leading mobile operators of Pakistan. I wonder how they came to this conclusion; their customer care services are so disappointing. I use Telenor network and being a postpaid user I am intended to get Telenor tax certificate from July 2018-June 2019. It’s been a month that I am continuously calling on their UAN: 042-111-345-100 and asking for the tax certificate but I did not get any positive response from the company. Do they really know what are good customer services?

Good Customer Services: Alas! Telenor Doesn’t Know Anything About It

I got tired of listening to the same excuse again and again that we are updating our system. By the way, how much time it will take? I also called on the helpline 345 but there I even didn’t get an option to get connected with a customer service representative to discuss my ongoing issue.

Being a filer, I really need this customer tax certificate so that I could attach it to my income tax return as proof of payment of tax.

Telenor should understand how it is important to develop a healthy relationship with their customers. Providing only the good quality services to the customers are not enough to keep them satisfy and fulfill their requirements. Personally, I think that customers feel more content and happy when the company treats them nicely and listen to their issues with great concerns. As far as I have experienced, Telenor is providing poor customer relation service, which they really need to improve.


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  1. We deeply regret the inconvenience caused to our valued customers. There have been some delay in generating tax certificates and we are trying to resolve the issue at our earliest. Kindly contact our representative on the on the number that we have provided separately and we will resolve your issue on priority. Thank you for your patience.

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