Telenor to Close 17 Customer Centers Across Pakistan

Telenor Pakistan, being the second largest mobile operator of Pakistan having around 36 million subscribers, has planned to shutdown 17 company owned sales and service centers across the country. According to Telenor, this move is in line with the company’s long-term plans Telenor and the existing employees of Service Centers will be offered Voluntary Severance Scheme (VSS). 

According to Press Release issued by the firm:

With the changing dynamics of industry, customer demands and technology, it is now possible to serve customers in a better, faster and more efficient way through various other means. The move, primarily in line with Telenor’s long-term ambitions to empower its customers, will however impact the company’s S&SC staff linked with these channels who have been offered a Voluntary Severance Scheme (VSS)

VSS is basically a lay-off scheme where employees are asked to resign voluntarily from company. As a result they receive a great compensation. Telenor will offer other allowances, bonuses and support to the employees bearing job loss. In this way the process will be going to complete smoothly. Annual bonus (2.25 salaries) and gratuity for eligible employees under the company policy will also be provided.

The company announced that it will serve their prestigious customer through 289 other franchises which are technologically more advanced.

Telenor to Close 17 Customer Centers Across Pakistan

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This step is taken to provide ease to their customers. Telenor has decided to serve their customers through a fast alternate service channels. these channels will be comprising of 289 walk in centers which will further establish customer zones in selected areas of Pakistan.

Presently, Telenor has 17 Sales and Service Centers across Pakistan, which were established and have been operating to fulfill the needs of its customers.

Telenor’s network spread across 200,000 retailers, franchises and care centers. It is providing livelihood to 1000 of breadwinners across Pakistan.

Source: The Express Tribune

Fizza Atique

Fizza Atique is a Tech writer specializing in the intersection of tech and culture. She likes photography, VR, electronic music, coffee, and baking.
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