According to Press Release issued by the firm:
With the changing dynamics of industry, customer demands and technology, it is now possible to serve customers in a better, faster and more efficient way through various other means. The move, primarily in line with Telenor’s long-term ambitions to empower its customers, will however impact the company’s S&SC staff linked with these channels who have been offered a Voluntary Severance Scheme (VSS)
VSS is basically a lay-off scheme where employees are asked to resign voluntarily from company. As a result they receive a great compensation. Telenor will offer other allowances, bonuses and support to the employees bearing job loss. In this way the process will be going to complete smoothly. Annual bonus (2.25 salaries) and gratuity for eligible employees under the company policy will also be provided.
Telenor to Close 17 Customer Centers Across Pakistan
This step is taken to provide ease to their customers. Telenor has decided to serve their customers through a fast alternate service channels. these channels will be comprising of 289 walk in centers which will further establish customer zones in selected areas of Pakistan.
Presently, Telenor has 17 Sales and Service Centers across Pakistan, which were established and have been operating to fulfill the needs of its customers.
Telenor’s network spread across 200,000 retailers, franchises and care centers. It is providing livelihood to 1000 of breadwinners across Pakistan.
Source: The Express Tribune