Twitter continues to thrust headfirst with its amplified prominence on its messaging feature. Now it has introduced a new button for websites that permits invitees to secretly message an individual or company directly. The feature trails the company’s latest test of a change to brands’ customer support profiles’ that stimulated consumers to direct message, not tweet, at the business’s Twitter account.
Now Twitter’s New Button Allows You Accept Private Messages from Your Website
A new “Message” button appeared on the profile on mobile, taking over the full space where “Tweet to” and “Message” used to live side-by-side. Initial testers comprised great names like Apple, Uber, Beats, Activision, and others. In the meantime the new update will make it easier to message a business from the web.
Previously the company presented buttons for following, sharing, mentioning, and hashtags, but not DM’s. Consequently, to some level, this is just about Twitter rounding out its product assistance to be more widespread.
Though the button’s onset emanates at a time when Facebook has been moving to make its chat app the default system. Lately the social network reformed its business Pages, which places a “Message” button at the top of the page.
Meanwhile, Twitter has become known better as a place where patrons go to criticize when things go wrong. A lot posting angry tweets, with the brand’s @username attached. It is anticipated that businesses will carry on to use Twitter as part of their marketing, consumer outreach. And support strategies, rather than transferring all their communications to Facebook.
Just after Twitter’s proclamation of the new button, some early testers stated they were receiving error messages. Seemingly, the new button isn’t somewhat ready yet, but should be serviceable in the near future.