To make its ride experience more pleasant, Uber has introduced a new feature. Uber Adds in-app Chat Between Drivers and Riders. Due to this feature, drivers and riders can directly communicate with each other. They can see whether their messages have been delivered and read, and all communication will be done in a driver-friendly way.
Uber Adds in-app Chat Between Drivers and Riders
When you have to book a ride, you will see the usual “Contact” button below the driver’s name. Tapping that will bring up a brand-new chatting window. If you need to call the driver, the option is still there on the top right corner.
According to Uber,
When drivers receive a chat from the rider, it will be read aloud to them. Drivers can acknowledge receipt with one tap to their app to send a “thumbs up” to their rider. That way, they can stay focused on the road.
The update is rolling out globally over the next few weeks.
Recently, Uber has witnessed incredible growth to reach an impressive combined 5 billion rides. To appreciate the drivers who made this happen, Uber gave them $500.
Also Check: Uber Completed 5 Billion Rides Globally