Ufone has been consistently working towards improving quality mechanisms within its Customer Operations (COPS) Department and now Ufone Achieves ISO 9001:2008 certification for COPS successfully.
Ufone Achieves ISO 9001:2008 certification for COPS
The ISO 9001:2008 Certification Audit for COPS was conducted by a renowned Norwegian-based company called Det Norske Veritas (DNV) which offers business assurance management system certification services.
Abdul Aziz, CEO Ufone, said:
This is indeed a great milestone that we have achieved here at Ufone. Not only has this turned our vision into reality, but has also initiated an unbelievable gathering of highly engaged people working towards an essential goal, and for what was thought to be a distant goal has finally been realized
A very proud moment for the Chief Officer Customer Operations at Ufone, Mr. Ahmed Kamal says,
“In today’s customer-oriented business environment, “people skills” are imperative for personal and organizational skills. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. At Ufone, we believe that this achievement will give us the skills that are needed to communicate professionalism, gain respect and enhance customer relationships, and secure an overall competitive advantage by delivering services beyond customer expectations.”