Many iPhone X users are having several issues including Face ID detection. TO cater this, Apple has Updated Repair Policy for iPhone X Units Having Face ID Issues.
Here is the New Repair Policy for iPhone X Units Having Face ID Issues
The company has authorized Apple stores and Apple authorized service providers to perform a whole device replacement for iPhone X units with Face ID issues. Now they will not repair your device but provide you with a new one.
According to the Apple official document, Apple stores, and Apple authorized service providers are instructed to run diagnostic on rear camera of iPhone X and check if the system can be repaired to solve the issue. According to document, if the issue is still there, the whole unit should be replaced.
The company is not clear whether it is the link failure on the iPhone X rear camera and front true depth system.
The document in full reads:
In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair. Run AST 2 on the customer’s device to check the camera. If the diagnostics find issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair.
This is just an official document and Apple has not commented on the matter publicly and has not even launched any official repair program. Maybe they will launch it soon.
Customers having issues with face ID can book an appointment with an Apple authorized service provider or Apple store via Apple support page. Follow these steps:
- Go to Apple support page
- Tap on iPhone
- Repairs & Physical Damage
- The Topic is Not Listed
- Bring In For Repair.
One can also contact Apple through email or Phone.