The recently launched Note 7 is a device to drool over. Packed with industry leading features and showcasing a marvelous all glass front-back curved design, the handset is breaking records for pre-orders. However, some of the early lucky recipients of the device (or unlucky in this case) have reported that their Note 7 exploded while charging. At first there was speculation about the chargers being used, that the customers were not using the original supplied chargers, but since the number of reports of exploding Note 7 have increased recently, Samsung felt the pressure and has issued a formal response on the issue.
Note 7 Plagued With Battery Problems: Samsung Responds
“In response to questions on Galaxy Note7, we are conducting a thorough inspection with our partners. We will share the findings as soon as possible. Samsung is fully committed to providing the highest quality products to our consumers.”
Samsung has halted the shipment of devices in most markets and might issue a recall. This is extremely unfortunate for the company, as Samsung market value has dropped $ 7 billion following this news. The timing of this fiasco could not have been worse as the launch of the new iPhone is just around the corner. Samsung’s strategy to launch its note series has proved effective over the years as it captures potential new buyers, but this year it has back-fired. Moreover, this is not only issue plaguing the new note device this year. Users have also reported that the front and back screens are cracking pretty easily, despite the Note7 donning the new Gorilla Glass 5 this year.
Also some reports indicate that the clicking mechanism of the new S-pen is malfunctioning, making it difficult to pull the pen out of the device. Judging from the number of issues this year, all eyes will be on Samsung as to how they are going to respond to this situation and come out of this disaster and regain the trust of their customers.