Samsung Responds to the Battery Issue Faced by Galaxy Note 8 Users. Last week we told you that Some Galaxy Note 8 users have reported that their phones are are not turning on or getting charged after their battery drain completely. Users have also complained that just when their battery reached to 0%, Note 8 refused to accept charge or turn on.
They even used different cables and chargers assuming that these things might have issue. However when their phone still refused to get charge, they reported Samsung thinking that these phones have some kind of issue.
Samsung Responds to the Battery Issue Faced by Galaxy Note 8 Users
Following the allegation, an administrator on Samsung official forums, named SamsungMel has asked the customers to return their devices for a warranty replacement unit.
SamsungMel said in a blog post that:
“This particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately,”
Speaking to PCWelt.de, Samsung issued the following statement:
Samsung takes all reports of this kind, of course, seriously. We have received only a very small number of customer inquiries that can be linked to charge management. Unfortunately, we can only comment on the matter further, if we have more detailed information about the affected devices.
It is a bold statement by a company however it should be mentioned here that Samsung is replacing faulty batteries case wise.
Samsung is having bad times as last year Galaxy Note 7 battery exploded, leaving company with poor reputation. This is a less traumatic issue but will definitely affect Samsung’s reputation.