It has been reported from different sources that Careem driver apparently bothered a female customer from Lahore. The allegations came from an anonymous young girl who wants to remain unidentified.
The girl said that she mostly uses Careem service to her office, her office is of about 40 minutes drive from her house. On the day of incident June 14, the girl hired the Careem car as usual. As she started her journey, the driver tried to initiate conversation with her but she ignored and did not answer in return. The driver repeatedly tried to start a conversation with the girl and the girl constantly kept avoiding him. After 40 minutes drive she reached her destination and she got off the car. According to her it was the worst and uncomfortable drive she ever had with Careem.
The story does not end here, the girl said that she forgot about the unpleasant behavior of the driver that happened in the morning, as she was busy in her work and other daily chores. The very next day the girl received a call from that same driver likely to tell her about company’s latest promotions. The girl did not show any interest in talking on the phone and disconnected the call which showed a clear sign of rejection.
After this the driver also send her text messages again trying to start conversation like (hello, how are you?, Are you busy) and also some other forwarded religious text messages.
Such cases which usually leads to harassment by taxi service providers are not uncommon these days. Uber was banned in New Delhi when when of its driver was found guilty in raping a young passenger.
Relating to this incident, Careem Head Pakistan, Junaid Iqbal, said:
“Safety & security of customers is their top priority. Careem Captains are given training and necessary soft skills. At Careem every complaint is taken seriously with thorough investigation & immediate action with no stone left unturned. We have already contacted the publisher to share the details of the driver and the customer so that immediate action should be taken and customers can be assured of safe and secure transportation.”