The number of 3G and 4G users in Pakistan reached 68.07 million by end May 2019, said Pakistan Telecommunication Authority (PTA).
The number of mobile phone users in Pakistan reached 161.183 million by the end of May compared to 161.01 million by the end of April, which registered an increase of 0.173 million during the period under review.
The Super Fast 4G is Taking over the 3G Market
Jazz’s total count for 3G users stood at 13.192 million by the end of May compared to 13.393 million by end of April, registering a decrease of 0.201 million. Jazz 4G user numbers jumped from 9.618 million by end of April to 10.337 million by end of May.
Zong 3G subscribers decreased from 8.779 million by the end of April to 8.678 million by the end of May while the number of 4G users jumped from 12.056 million by end of April to 12.302 million by end of May.
The number of 3G users of Telenor network decreased from 8.640 million by end April to 8.374 million by end May i.e. registering a decline of 0.266 million. The number of 4G users jumped from 6.186 million by end of April to 6.301 million by the end of May.
Ufone 3G users decreased from 7.646 million by end of April to 7.187 million by the end of May, registering a decline of 0.459 million. The number of 4G users of Ufone increased from 1.156 million to 1.694 million during this period.
Teledensity for cellular mobile increased from 76.67 percent by end April to 76.76 and broadband subscribers reached 70.164 million by May compared to 69.577 million by end of April.
PTA received 8452 complaints from telecom consumers against different telecom operators including (cellular operators, PTCL, LDIs, WLL operators and ISPs) as of May 2019. According to PTA data Jazz (Mobilink + Warid) leads the chart with 2525 complaints and Telenor stands at the second position with 1862 complaints. PTA said that it was able to get 6959 complaints resolved i.e. 97.18 percent.
In terms of the segregation of complaints on operator basis, a total of 2525 complaints were received against Jazz which is 35.26% of the total CMO related complaints. Telenor, stood second with 1862 i.e. 26 percent complaints were received against it. Zong is in the third position with 1570 complaints i.e. 21.92 percent of total complaints. Ufone had 1204 complaints against its various services which make up 16.8 percent of the total CMO related complaints. PTA also received 434 complaints against basic telephony where 426 were addressed during May 2019.
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