Zong not Satisfied About the Provision of Next Generation Services

Cellular mobile operator Zong has complained about the faulty 3G spectrum to the Pakistan Telecommunication Authority (PTA). The company said that Pakistan Telecommunication Authority (PTA) and the Frequency Allocation Board (FAB) had put up a defective band for auction, which affected the company and lead to loss during the year.

However PTA Chairman Dr. Ismail Shah, said that the authority did not receive a legal notice, but a letter “stronger than a regular complaint” in which the telecom service provider conveyed its objections over the faulty 3G service.

Zong not Satisfied About the Provision of Next Generation Services

“We have held a meeting with Zong officials on October 12 and are working to fix the issues.”

“Disruption in 3G service is due to the unabated wireless services in the country which create distortion and interference.”

Said Dr. Shah.

Zong Deputy Chief Executive Officer Niaz Abdul Malik said a legal notice has not been sent, but regular correspondence is being pursued.

“Sometimes we receive complaints from customers and then we share them with PTA.”

Niaz Abdul Malik stated, adding that talks are going on to improve services.

Some reports stated that Zong was claiming damages of millions of dollars.

As stated by a telecom blog,

“Zong counsel states that this situation has resulted in the provision of sub-standard next generation services which has caused losses in revenue and consequent investments and reputational damage to the company.”

“Despite the issue being raised with PTA and FAB during mid-2014, the issue hasn’t been resolved yet. Paying advance fee for full spectrum in one go, the company has no reason to wait indefinitely for the spectrum to get cleared.”

The blog added.

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